1. Services we provide
InfoLead provides:
- InfoLead Voice Core — AI receptionist services delivered via cloud infrastructure
- Bilingual website development and maintenance
- AI brand content services (where contracted)
The specific scope, deliverables, and pricing for any engagement are defined in a written Service Agreement between InfoLead and the customer. These Terms supplement that Service Agreement; in case of conflict, the Service Agreement prevails for the specific engagement.
2. Eligibility
You must be authorized to bind your business to a contract. Services are provided to businesses, not consumers, except where explicitly stated.
3. Fees and billing
Setup fees and monthly subscription fees are specified in your individual Service Agreement. All fees are in Canadian Dollars (CAD) unless otherwise stated.
Setup fees are non-refundable. Monthly subscription fees are non-refundable for the current billing period; cancellation is effective at the end of the current billing period.
Customer may cancel by providing 30 days' written notice; cancellation is effective at the end of the billing period in which the notice period concludes.
Accounts more than 14 days past due may have services suspended without further notice. Overdue balances accrue interest at 1.5% per month (18% per annum) from the original due date until paid in full.
4. Service availability and SLA
We strive to maintain high availability but do not guarantee specific uptime levels in these public Terms. Service availability targets, where applicable, are defined in individual Service Agreements.
5. Customer responsibilities
Customer agrees to:
- Provide accurate business information
- Use the services in compliance with all applicable laws (including telemarketing, accessibility, and consumer protection laws)
- Not use the services to make outbound robocalls without proper opt-in consent (Voice Core is designed for inbound use; outbound use requires written authorization from InfoLead and the Customer's compliance with applicable law)
- Maintain confidentiality of any access credentials
- Disclose to its end-callers, where required by law, that calls may be answered by an AI agent
6. Intellectual property
InfoLead's IP: The InfoLead Voice Core platform, the bilingual conversational framework, prompt engineering, code, and all underlying technology remain the exclusive property of InfoLead. Customer receives a non-exclusive, non-transferable, revocable license to use the services during the term of the Service Agreement.
Customer content: Content the customer provides (business information, FAQ content, branding, recordings of customer's own staff for AI training where applicable) remains the property of the Customer. The Customer grants InfoLead a license to use this content solely to deliver the contracted services.
Customer-specific configuration: Configuration files, prompt customizations, and integration setups specific to a Customer remain InfoLead's IP, but the Customer receives a perpetual right to obtain a static export of their own configuration and content upon termination.
Case studies and references: InfoLead may publicly reference Customer or display Customer's name and logo only with Customer's prior written consent.
7. Confidentiality
Each party will protect the other's confidential information with at least the same care it uses for its own confidential information, and not less than reasonable care. Confidential information may be used only to perform under the Service Agreement.
8. Limitation of liability
To the maximum extent permitted by law:
- InfoLead is not liable for indirect, incidental, special, consequential, or punitive damages.
- InfoLead's total cumulative liability arising out of or related to the services is limited to the fees paid by the Customer to InfoLead in the 6 months immediately preceding the event giving rise to the claim.
- Nothing in these Terms limits liability that cannot be limited under applicable law (including liability for fraud, gross negligence, or willful misconduct).
9. Indemnification
Customer will indemnify InfoLead against third-party claims arising from: (a) Customer's misuse of the services, (b) Customer content provided to InfoLead, or (c) Customer's violation of applicable law.
InfoLead will indemnify Customer against third-party claims that InfoLead's services, as delivered, infringe third-party intellectual property rights, subject to standard exclusions.
10. Termination
Either party may terminate the Service Agreement:
- For convenience, with 30 days' written notice
- Immediately, for material breach not cured within 15 days of written notice
Upon termination:
- Customer pays all outstanding fees through the effective termination date
- InfoLead provides a static export of Customer's configuration and content
- Each party returns or destroys the other's confidential information
11. Force majeure
Neither party is liable for delays or failures caused by events beyond reasonable control, including but not limited to natural disasters, power or internet outages, acts of government, or third-party service provider outages.
12. Governing law and dispute resolution
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflicts of law principles.
The parties consent to the exclusive jurisdiction of the courts located in Toronto, Ontario.
13. Changes to these Terms
We may update these Terms from time to time. Each material change is published as a new version (e.g., Version 1.1, 2.0); the current version is shown at the top of this page. Material changes will also be communicated to active Customers by email. Continued use of the services after a new version takes effect constitutes acceptance of that version.
14. Entire agreement
These Terms together with the applicable Service Agreement constitute the entire agreement between the parties regarding the subject matter and supersede any prior agreements.
15. Contact
Infolead.ca Technology Inc.
Email: legal@infolead.ca